Refund Policy
In the past our refund policy was misused and exploited by customers who created false reasons for refunds but continued to use our product. Because of this we now have a much stricter refund policy for our Signature Series product.
Accepted Circumstances
If a defect is found and we cannot provide a fix or work-around within 7 days, a refund can be offered, but we will then ask you to email in .PDF a signed declaration:
- A copy of your invoice – sent to you by email when you purchased.
- A description of the problem you found.
Unaccepted Circumstances
We generally do not refund in these circumstances:
- At any time after downloading.
- Just because you made a ‘mistake’ when ordering.
- Just because you changed your mind after ordering.
- Refunds of technical support plans just because you never ended up needing support.
- Because you purchased on the recommendation of someone, then not really having tested it understood your purchase.
- Refunds because you didn’t make money.
There is No Refund for our Done For You service. The reason for this is simple – you are paying for the setup of one of our packages. The only time we give a refund for this service is if we are not able to set you up within 48 hours of your correctly submitted submission form.
